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Knowledge Base

A fully fledged Knowledge base to help users find solutions.

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Video Tutorials

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Questions Answer

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Capto Order Status

Once customer Order placed, you will receive order on RoyalPOS.

Once you accept order it will show customer as Preparing and Ready and Then Dispatched (If Delivery order).

Once you Delivered the order will be completed and you will see order in your order list.


    

How will I receive order from Capto?

Once you map you location with Capto, please logout on your RoyalPOS app and login again.  Once we approve your location will be live on Capto. 

If customer orders from Capto, you will receive email and also notification on RoyalPOS app (make sure you are loggedin). 

Then you can accept/reject order. 

How can we setup location and inventory on Capto?

To list your location you need to map your location from Admin Panel. You can login from RoyalPOS Admin Dashboard. Then in More -> Capto Dashboard.

You need to fill up the form after selecting location which you like to Map with Capto. 

Once you Map, we will verify details and will approve or give comments if anything is missing. 

You can also setup your inventory from More -> Online Inventory Manage.

You can also changes price on Capto listing using More -> Online Inventory Price. 

So you can sell at different prices for both walkin customers and online on Capto. By default it will take your standard RoyalPOS price.

You can check below video for more info. 



On Capto, how will it show location open or close?

On Capto, we will show location is open or close as per your working hours. 

Still you can Enable/Disable store for Open/Close manually from RoyalPOS itself from POS screen from Side menu -> Online Inventory.

You can also enable/disable items from RoyalPOS app from POS screen Side menu -> Online Inventory. 


Can we get online payment?

Right now, we do not provide online payment gateway as it is for globally. Though we have plan for each country to add the payment gateways for the same.

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