Questions Answer

See the answer that previously asked by our customers.

How can I Add stock?

Inventories are most important feature of any Point of Sale system. RoyalPOS has two kind of Inventories.

1. General Items Inventory ( Direct sell items like water bottle, cold drinks, grocery items etc.)

2. Raw Material Inventory (Items which are used to make general items, specially use in restaurant, ice cream shop, bakery etc.)

 General Items Inventory

To enable General item inventory, you need to set Track Stock enable for that items. So when you add individual item, you will be asked to Track Stock (Yes/NO). 

When we upload bulk csv items (for new or old products update), Enable stock yes if you want to track stock of your all items. Only Track stock enabled items will be shown in Add stock Or Manual Consuption (Stock out). 

You can add stock from Dashboard or RoyalPOS app (Android) also.

1. On Dashboard, Item Master -> Items, You will see  " + " sign beside Item name. You can add stock using it for individual item. 

2. On Dashboard, Item Master -> Items, You will see Bulk Purchase button. It will allow you to add your stock using CSV format. Once you are on Bulk Purchase (Pieces or Weight wise), you will need to select location and then Download CSV. It will give CSV with all your track stock enabled items and you just need to enter quantity of item which you want to add stock and rest delete raws. And upload back there. This will add stock on the same.

3. On RoyalPOS Android app, On Dashboard -> Admin -> Add Item Stock. Select all items and quantity and Continue button. This will add stock for that particular Outlet.

4. To deduct (Stock out), you can use Manual Consumption. Select Multiple Items and submit. (Both on Android and web dashboard). 

Raw Material Inventory (Recipe Inventory)

Raw Material Inventory (Recipe Inventory) will be available for some business type like (Restaurants, Bakery, Cake Shop, Bar, Food Truck, Coffee shop etc.). Other Business type will not see that option.

To enable Raw Material Inventory, go to your location detail on Dashboard (web), Location -> "Location Name" -> Settings -> Recipe Inventory needs to be Enable. 

Once You enable that, you will be able to see Raw Materials under Item Master -> Raw Materials. 

How can I login on Web Admin Dashboard?

RoyalPOS allows you to track your Dashboard from web browser. You can maintain your all outlets (Locations) from single Dashboard. 

Web Dashboard URL :

Username : Your Email (As per your registration on email)

Password: Your Password (Your password which you received on email after verified your email address).

RoyalPOS Dashboard allows you to maintain all your outlets Items, Prices, Inventories, Taxes, 25+ Reports, Loyalty Reports etc.

You can add more cashiers, stock managers, account managers, sub admin and allocate them as per location.

RoyalPOS Dashboard is complete back office solution for your business.

How can I get reports on my Email?

RoyalPOS sends Auto mail to all customers to their Reporting Emails for there locations. You can add multiple email recepients for the same in Admin Panel -> Locations -> Select Locations -> Reporting Emails.

We send auto email daily at 8 am for last 24 hours sales transactions and other reports like category and itemwise.

You can also send email from Android and iOS app from Admin -> Reports -> Select Report -> Select Duration and Press Email Button at the top Right. 

How can I add my multiple outlets?

RoyalPOS allows customers to create Locations (outlets) from Admin Panel Dashboard. 

At the time of registration we by default create one location (outlet) with 14 days free trial.

If customer has multiple locations (branches) then they can add new outlet from Admin Dashboard -> Locations.

New Additional locations will have 3 days free trial. 

As we charge as per location, customer needs to pay for each location after free trial if they want to use new locations.

How to Generate Tablewise KOT ?

RoyalPOS allows to take orders Tablewise (Multiple KOT). 

Currently Multiple KOT is working for Tablewise ordering. 

First, you need to add tables from Admin Dashboard or Android Application.

Admin Dashboard - > Locations -> Select Particular Location - > Tables -> Add Tables.

Android App -> Main Dashboard -> Admin  -> Item Master -> Tables.

There are 2 types of Dine in Orders. 

Dine in Online which can not work without Internet.

Dine In Offline. (Which is on Order screeen only with Table Icon beside Quick Orders).

You can follow below Video how it works. 

How many users I can use at a time?

RoyalPOS allows users to use any number of employes at a single time. RoyalPOS charges as per location. So in location user can use multiple cashiers, captains (up to 3, can be add more on request without charges). There are no limits for Account Manager, Stock Manager, Sub Admin.

How to Connect USB Barcode?

RoyalPOS allows users to use Barcode scanner USB or Bluetooth.

You can attach OTG converter to Android device and USB Barcode or Printer.

It will be plug and play. If you have assigned Barcode numbers to the items, it will automatically detect item of that barcode. 

OTG can be found as per attached image or it can be single connector as well. 

How can I set Printers?

With RoyalPOS android, you can use any thermal printers like WiFi Network, Bluetooth or USB. 

Once you are on Android Order screen, open Side Menu from Top Left and open Printer Settings.

You will find 1st option, Cash Counter printer. Make sure its Enable. After tap on Cash Counter Printer, You will see number of options like 

  - WiFI 

  - Bluetotth

  - USB

 - Epson 

 - Mswipe (India Only)

 - SUNMI (For sunmi devices only)

You can select your respective printer and try test print. If test print works then Save.

If you are restaurant, cafe or any other F&B business then you can set Kitchen Printer also from Printer Settings. 

You can customise your print from Printer settings from "Customise your print" tab.

If you are using 2" printer then Select Print Paper Size and Select 58 mm

If you are using 3" printer then Select Print Paper Size and Select 80 mm.

Check Below Video.

What is End Day - Settlement?

End Day (Settlement) is to track your daily Sales using Cash, Card or other payment methods. 

You can enable End Day (Settlement) from Admin panel or Mobile Apps

       -  Admin Dashboard - >   Locations - > Select Location which you want to enable End day option - > Settings -> End Day Settlment (Enable)

       -   Mobile App -> Order screen - > Printer Settings - > End day Settlement (Enable)

Once you enable Endday (Settlement) It will ask you opening balance from next order or login. 

You need to enter amount of cash in your cash drawer. 

At the end of the day, Open Side drawer, End Day, It will show u Today's Sale (12 am to 12 am) and Opening balance and time and other details like Cash sales, Card sales and other your payment methods.

It will show you Expected cash in your account (i.e. Opening balance + Cash Sale + Other Income - Bank Transfer - Expense (Cash)) .

If you do not Endday at the day closing it will carry forward till you do. Once you end day by adding actual cash, it will close that settlement and then logout. Once you logout and Login again, it will ask new Opening balance again.

So this is how you can track your all Cash transactions and can know if you are missing for any cash.

How to Assign Variations?

You can create variations (Extras) on Android Admin Item Master or Dashboard Item Master. 

Once You create Variations, You can assign maximum number of Selection of item.  If you do not want to restrict selection then assign 0 to it.

If you assign 1 then it will allow only 1 variation at the time of billing. 

You can assign any number as you want. 

Once you create variations, you can assign to each individual Item or full category from Admin Panel Dashboard.

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